Information We Collect

We collect information you provide directly to us, such as:

• Personal Identification Information: Your name, email address, phone number, and any other information you provide during registration or profile setup.
• Booking and Service Request Information: Details of your hotel reservations, room preferences, and any service requests you make through the application (e.g., room service, maintenance).
• Communication Data: Records of your communications with hotel staff and other guests through the application's chat features, including the content of your messages.
• Usage Data: Information about how you use the application, including the features you access, the date and time of your activities, and other usage statistics.
• Device Information: Information about your mobile device, including the device type, operating system, unique device identifiers, and mobile network information.
• Location Information: We may collect your device's location if you grant us permission. This helps in providing location-based services, such as hotel navigation or nearby attractions.

How We Use Your Information

We use your information for various purposes, including:

• Providing and Maintaining Services: To facilitate your hotel bookings, process your service requests, and ensure the smooth operation of the application.
• Communication: To enable communication between you and hotel staff, as well as communication with other guests (if you choose to use that feature), and to send you important notifications about your bookings or hotel services.
• Personalization: To personalize your experience within the application, such as remembering your preferences and providing tailored recommendations.
• Improvement of Services: To analyze usage data and feedback to improve the application's functionality and user experience.
• Security: To detect, prevent, and address technical issues, security breaches, or fraud.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• Hotel Management: To allow hotel staff to manage bookings, provide services, and communicate with guests. This includes the ability to address issues, and in certain circumstances, take actions such as kicking a user from a chat or banning a user from the hotel's services within the app, as per the hotel's policies and terms of service.

Sharing Your Information

We may share your information with the following categories of recipients:

• Hotels: We share your booking details and service requests with the hotel you are staying at to facilitate your stay.
• Service Providers: We may use third-party service providers to assist us in operating our application, such as hosting, data analysis, and customer support. These providers have access to your information only to perform their services and are obligated to maintain its confidentiality.
• Other Guests: If you use the application's guest-to-guest communication features, your profile information and messages may be visible to other guests, depending on your privacy settings and the feature's functionality.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Using encryption to protect sensitive data during transmission.
• Access Controls: Limiting access to your information to authorized personnel only.
• Security Monitoring: Implementing security monitoring and logging to detect and respond to potential security incidents.
• Regular Audits: Conducting regular security audits and vulnerability assessments.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to object to the processing of your information or to request that we restrict the processing of your information. To exercise these rights, please contact us at contact@hotelna.com.

In some cases, the hotel may have the ability to ban a user. If you have questions about a ban, please contact the hotel directly.

Data Retention

We will retain your personal information for as long as necessary to provide you with the services you requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. The hotel may also retain user data according to their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@hotelna.com.