Data Deletion Policy

Hotelna is committed to protecting your privacy and providing you with control over your data. You can request deletion of your Hotelna account and associated data. This process aims to comply with the data deletion policies of platforms like Facebook and Google Play, where applicable.

How to Request Data Deletion

Initiating Deletion:

To request the deletion of your user data, please use one of the following methods:

1. In-App Request:

   You can initiate the data deletion request directly through the Hotelna mobile application. Please follow these steps:

   1. Open the Hotelna application on your mobile device.
   2. Navigate to the "Settings" or "Account" section.
   3. Find the "Delete Account" or "Delete Data" option.
   4. Follow the on-screen instructions to submit your deletion request.
2. Email Request:

   You can also submit your data deletion request via email. Please send an email to contact@hotelna.com with the following information:

   • Your full name
   • Your registered email address
   • A clear statement requesting the deletion of your Hotelna account and all associated data.

Information We Require

To process your deletion request, we need to verify your identity and ensure that the request is legitimate. The information we require is:

• Your full name
• Your registered email address

Process and Timeline

We will process your data deletion request within [Number] business days of receiving a complete and verified request. Once the deletion process is initiated, the following will occur:

• Your account will be deactivated, and you will no longer be able to access the Hotelna application.
• Your personal data, including booking history, preferences, and communication logs, will be deleted from our primary systems.
• We will take reasonable steps to ensure that your data is also deleted from any third-party service providers we use.
• You will receive a confirmation email once the data deletion process is complete.

Important Considerations

• Data Recovery: Please note that once your data is deleted, it cannot be recovered.
• Retention for Legal Compliance: In some cases, we may be required to retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements.
• Third-Party Services: If you have used Hotelna in conjunction with third-party services (e.g., Facebook Login), you may also need to request data deletion from those providers separately, according to their respective policies. We provide information on how to delete data from third-party services below.

Data Deletion from Third-Party Services

If you used third-party services to log in to Hotelna, you might need to delete data from those services as well. Here's how to do it for some common services:

• Facebook:

  To delete data associated with Hotelna from your Facebook account, you can follow these general steps (please refer to Facebook's official documentation for the most up-to-date instructions):

  1. Go to your Facebook account's "Settings & Privacy".
  2. Click on "Settings".
  3. Find "Apps and Websites".
  4. Select Hotelna.
  5. Click "Remove".

  For more detailed information on Facebook's data deletion policies, please visit the Facebook Developer Platform.

• Google Play:

  For Android users, deleting the Hotelna app from your device does not automatically delete all associated data. To delete data collected by Hotelna, you should follow the Hotelna data deletion process outlined above. Google Play also provides options for managing app data; please refer to the Google Play Help Center for details.

Contact Us

If you have any questions about this Data Deletion Policy or need assistance with deleting your data, please contact us at contact@hotelna.com.